A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.
We capture these beliefs in our signature : Empowering Imagination. In 2018, Kering had nearly 35,000 employees and restated revenue of €13.7 billion.
The After Sales Specialist delivers the highest level of customer service in After Sales in order to guarantee an outstanding customer experience and satisfy customer needs expectations, in line with the company’s vision, mission and goals while in line with the company’s policies.
The candidate will be part of the After Sales Operations and deal with WW DOS stores, Wholesalers and with the referents from the various regions, in a multi-lingual / multi-category / multi-brand team.
How you will contribute
The process includes, but it is not limited to, the following activities : Open ticket (if not open by Front End)Receive / check tickets from Front EndEvaluate ticket & technical issue (by photo and / or physically)Estimate the potential cost and time of repairReroute ticket & damaged productsManage spare parts order and planningEscalate request (if needed)Solve and close the ticket
Who you are
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.