Senior Multinational Client Executive
Hong Kong

About the role

Represent AIG as the central point of Multinational client & program management, coordinating communication, and project management across all internal and external stakeholders in respect to program design, implementation and ongoing client service for an assigned portfolio of Multinational clients and to support new business.

Provide technical Multinational support and partner with Product, Distribution and all other relevant stakeholders in the design, implementation and ongoing service of compliant, multinational programs (includes Global Fronting and / or Captive Management) that meet assigned client requirements and related service expectations.

What you need to know :

Act as the Multinational "Account Manager / Project Manager / go-to-person" for all lines of coverage for assigned multinational clients and support new business

Lead all pre & post bind activities (including meetings) across relevant stakeholders* in alignment with AIG Multinational's E2E Process (renewal and new business in accordance with related Multinational CE Checklist) using agreed multinational knowledge, workflow, network communication & program administration tools.

  • Stakeholders - including but not limited to : Clients, Brokers, Underwriters, Distribution, Multinational colleagues, Network Partners, Shared Services)
  • Proactively manage all stakeholders to design programs prior to inception and agree, implement, deliver and monitor the scope of service agreement on all allocated accounts and related service solutions that meet or exceed agreed client service expectations / SLA's

    Lead the articulation of AIG’s value proposition to clients and brokers so that all parties understand and commit to roles, responsibilities and expected timelines

    Ensure all required Multinational approvals & documentation - such as Fronting related Rater, Credit, Legal, Reinsurance, Risk Transfer Validation & Cash Movement - are agreed, documented, executed and adhere to all relevant AIG corporate standards

    Maintain program retention levels in line with product budgets and support / reach given budgets, growth and / or targets

    Support the RAP positive growth of assigned complex multinational programs through the development and management of broker and client relationships & strategies in collaboration with relevant Product (All Lines) & Distribution colleagues.

    Support broader Multinational Growth strategies, Business Development, Thought Leadership and training as appropriate

    Engage the Multinational Claims Executive prior to program inception to ensure timely development of Multinational Claims Bulletins / Protocols

    Provide Multinational subject matter expertise (SME) and be an escalation point to support colleagues in respect of multinational program design, country information and / or Multinational related problem solving as required on a daily basis and through involvement in delivery of more structured training

    Dependent on experience, portfolio and performance, the role includes potential for Global Fronting underwriting (captive insurance programs) authority

    Build strong relationships with Product line Distribution personnel and underwriters to promote AIG Multinational

    Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business

    What we’re looking for :

    Technical Skills / Experience

    Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and multinational account service systems and processes

    Proven track record of insurance experience, preferably client servicing (brokering or company background)

    Knowledge of non-conventional Insurance programs

    Experience / extensive knowledge in multiple lines of business - Commercial & Consumer

    Captive Reinsurance / Global Fronting experience beneficial ideally candidates have sufficient experience or potential to secure Global Fronting underwriting (captive insurance programs) authority

    Experience communicating directly with external parties, including large and / or multinational corporations

    IT packages : MS Outlook, Excel and Word

    Professional Insurance qualifications such as ACII, CPCU, ARM are desirable

    Soft Skills / Experience

    Ability to handle multiple priorities, organize work and meet tight deadlines / SLAs

    Ability to clearly articulate ideas and influence outcomes

    Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements

    Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive Management

    Must demonstrate a high level of proficiency in the following skills :


    Communication and PC skills

    Facultative Reinsurance documentation and management

    Broker relationship management



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