Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices.
Support and align efforts to meet customer and business needs
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings;
and facilitating project meetings and presentations to all types of diverse audiences
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary;
determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths;
and managing customer and supplier relationships
Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others;
identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level;
focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders;
identifying business needs
Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
Identify improvement opportunities (proactive and reactive)
Elicit and clearly document business and systems requirements
Assess business process and system inefficiencies
Identify ways to increase adoption and customer satisfaction
Demonstrated fluency in business processes and process differentiation
Ability to analyse and synthesize business requirements, including recognizing patterns and conceptualizing processes
Understand and negotiate needs and expectations of multiple stakeholders
Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates
Meet with project team regularly to review project deliverables and deadlines
Over 7+ years of experience in Insurance / Financial Services Industry, with a focus on business analysis and / or system analysis
Proven track record in specifying user requirements and managing User Acceptance Testing and Implementation Verification Tests
Previous project management / Agile experience
Knowledge / working experience on JIRA and other tools
Strong presentation and interpersonal skills
Strong analytical and problem solving skills along with being organized, structured, assertive are required
Excellent verbal and written communication skill
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?
Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.
AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.
AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.
We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.
1Based on 2013 Office of the Commissioner of Insurance market share statistics
What We Offer
We offer excellent career prospects and attractive remuneration package to the right candidates.