Customer Contact Centre Support Manager
DHL Express
Hong Kong, HK, CN
source : equest


THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our & quot; Insanely Customer Centric & ldquo; Team and become a Certified International Specialist! YOUR TASKS Reporting to Senior Manager Customer Contact Centre Manager, you will support the Manager in providing a consistent and best-in-class customer services to DHL customers through effective management of day-to-day operations of the contact centre and ensure adherence to processes, systems and schedules to drive up service, quality, productivity and revenue opportunity maximization.

You are required to exhibit proactively and responsiveness to customer issues in building customer loyalty and turning complaints to business opportunities.

In managing operations efficiently, you will work with Asia Pacific Customer Services, Hub, Information Technology, Operations and relevant departments to launch new initiatives for performance enhancement and ensure its smooth implementation to the country office.

In maximizing revenue opportunities, you will work with Commercial Team so that promotional programs can be launched effectively.

In addition, you will have to identify training needs and opportunities of subordinates for developing a high performance culture within the function.


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