Hotelbeds Group is a leading provider of travel solutions which comprises of four specialist business units. The most established business unit is Bedbank -
the No.1 B2B bedbank worldwide and Bedsonline - a leading booking engine used by retail travel agencies worldwide.
We also specialise in solutions within Destination Management a luxury travel and cruise port services as well as meeting and incentive solutions company;
Transfer and Activity Bank a supplier of transfer routes and destination activities as well as excursions and car rental products and New Ventures a business that offers a variety of solutions to help push boundaries in visa outsourcing and processing, marketing solutions and B2B car rental booking.
All of Hotelbeds Group business units play an important role in reshaping travel across a diverse range of market segments.
Our Destination Management business unit comprises of three strong global brands working together to shape the way people experience travel in locations worldwide.
Destination Services provides destination management. Intercruises provides cruise port services. Pacific World offers meeting and incentive solutions across all continents.
The in-depth knowledge of our local teams spread across more than 40 countries gives Destination Management its leading edge.
This position sits within our Destination Management unit.
JOB DESCRIPTION : at a glance
at a glance
The role of the Account Manager is to be the face of the cliOwn and manage several projects from planning to execution.
Project planning :
Meeting / Event Planning process : determine purpose of the meeting; prepare a project plan; prepare specifications; obtain historical information related to program;
identify stakeholder needs; prepare program outlined (topics, content, speakers); design program details to meet needs of participants;
identify successful criteria for evaluation of meeting; understand technology requirements
Facilities & Services : help determine appropriate geographical location; determine venue; identify services required;
coordinate security procedures; plan, order and oversee technology requirements; conduct a pre-meeting briefing and post-
con with suppliers and facility providers; plan / create agendas for site inspections
Logistics : establish invitation / registration procedures; assess risk management to determine insurance and operation’s needs;
determine exhibitor booth assignments / setup process; secure transportation arrangements; communicate travel arrangements;
determine setup for function rooms including seating and AV; manage all food and beverage; prepare and review housing reports in a timely manner;
coordinate shipping of materials
Program : secure speakers & manage contractual relationship; secure entertainment; determine food and beverage requirements that support program objectives;
arrange ancillary programs in conjunction with the meetings including pre / post meeting activities; arrange media and PR activities for program
Practice effective negotiation strategies, i.e. buying right’ and buying smart’ on all services / product on behalf of the Company
Liaise with vendors to secure booking, appropriate services and prices
Working within Cvent and / or clients chosen technology for all meeting management requirements, including building of websites and online attendee management
Responsible for creating and maintaining meeting profiles for assigned programs
Responsible for negotiating all vendor contracts, independently, related to a particular event, including, air, hotel etc.
Coordinate suppliers as necessary (hotels, ground companies, AV )
Collect deposit invoices, check and pass to Finance department
Collect deposit payment from clients in line with Pacific World policy
Provide to Finance, information for client deposit invoicing
Escalate delivery issues through notification of management to ensure continuous improvement of M&E processes, procedures and tools.
Handling the registration of attendees either on-line or off-line, as required
Liaise with third party suppliers to confirm travel arrangements
Producing accurate travel plans and itineraries for internal and external clients
Manage all aspects of registration relating to the event or congress, on both an individual and group basis
skills & experiences required
Experience of current relative Meeting / Event Management
Experience with flight reservations and good understanding of fare rules
Excellent attention to detail
Strong writing skills and communication skills
Knowledge of the Pharmaceutical Industry and event specific regulations is a plus
Ability to travel to programs as needed
Knowledge of web based registration tools is a plus
Customer-focus, with the ability to multi-task and meet tight deadlines
Ability to manage time and prioritise autonomously
Resourceful, proactive and excellent team player
Self-starter and ability to work well independently
Diploma / Degree qualified in relation to tourism, marketing or business
Only shortlisted applicants will be contacted.
You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider.
We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work :
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.