The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.
4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.
7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.
We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high calibre professional to join our team as a Wealth Delivery Lead.
As a Delivery Lead, the candidate will be responsible for working collaboratively with the Wealth business and delivery partners to take initiatives from initiation through to final implementation.
Primary responsibilities include :
Manage the delivery of multiple complex customer experience enhancement initiatives from design through to release
Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, Process Designers, IT, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
Empower teams to collaborate and make effective decisions promoting adaptive planning, evolutionary development, early delivery and continuous improvement
Define Agile project working approach and enforce all team members to follow the same methodology
Ensure awareness, involvement and support from key stakeholders by building strong project teams and maintaining robust communications on the project status throughout its lifecycle
Ensure risks and issues are identified, managed closely and remove project blockers from the team
Drive all stakeholders to deliver on time and to the required quality standards
Contribute to post implementation reviews to demonstrate success and progress of projects
Make key decisions to ensure the successful implementation of all initiatives
Develop various project documentation to stakeholders (e.g. Project Plan, Status Report, Implementation checkpoints)
Input to Business Case preparation, providing context and data to underpin assumptions
Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
Bachelor’s / University degree holder, Master’s degree preferred
Strong working knowledge of the Wealth Management business, with deep understanding of customer interaction models, multi-channel journeys, data driven client engagement and digitally assisted advisory models
Strong understanding of Global / Digital / Business Transformation and Agile methodologies and best practice techniques
Strong experience in Scrum Master / Agile Delivery Lead
Experience of working on complex projects with multiple workstreams, with the ability to identify the deliverables needed to complete a task or project
Highly adaptable, self-starter, ability to deal with ambiguity, thrives in fast-moving and high-growth environments, bias towards action
Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity
Strong stakeholder management and interpersonal skills particularly in communication, workshop facilitation and consensus building
Articulates or translates complex information in clear, meaningful and structured way to suit audience
Ability to think laterally and innovatively and find creative solutions, with a proactive approach to problem solving
Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners.
Must be able to work closely with the IT team as well as business representatives
Self-awareness with confidence to work independently and take responsibility for own development
Experience of planning and prioritizing their own time effectively, aware of their responsibilities and committed to delivering these efficiently
Experience of working on complex projects with multiple workstreams
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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