Service Quality Analyst - Operations Performance
DHL Express
hong kong, HK, CN
3天前
source : equest

YOU TACKLE FOR QUALITY AND GREAT SERVICE.

THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! YOUR TASKS Reporting to the Senior Manager, Service Quality, you will be mainly responsible for monitoring performance of operations KPIs related to transit time, service quality and data quality.

You will need to manage raw data, report performance deviations, conduct root cause analysis to identify the service gaps, and work on the improvement plans for operations service excellence with different stakeholders.

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