Manager – IT Services
Hong Kong Air Cargo Terminals Limited
Hong Kong, CN


  • Lead the IT service desk & customer services unit to deliver effective IT services for office users and 24 / 7 warehouse operations
  • Manage internal team and out-sourced vendor to deliver services on :
  • oFirst line contact for user enquiry and deskside support

    oEnd user IT hardware setup / configuration, troubleshooting and replacement

    oSupport and interact with end-users, including IMAC software / hardware requests (new hire / leaver request / office movement, etc.)

    oDeploy build images and software to end user devices such as laptops and desktops

    oPrinter support and installation including connectivity troubleshooting

    oTroubleshooting & performing break-fix issues on devices such as laptop, desktop, M365, mobile devices, etc.

  • Ensure all Service Level Agreements have been met and provide reports including SLA performance and key metric
  • Manage incident and contingency response
  • Manage end user device lifecycle by tracking hardware through Asset Management from delivery through end of life
  • Participate in budget preparation and procurement of end user hardware / software
  • Handle and assist on IT projects
  • Qualifications

  • Degree in Computer Science, Computer Engineering, Information Management, or industry related discipline
  • Minimum 8 years proven IT service experience
  • Possess strong supervisory and vendor management skills
  • Competent in delivering results through ownership and drive
  • Proficient in spoken and written English and Chinese
  • Good communication and documentation skills
  • Candidate with certification of ITIL will be advantage
  • Immediate availability is preferred
  • Candidate with less experience will be considered as Assistant Manager IT Services
  • We offer 5-Day work week with a competitive and comprehensive remuneration package including managerial bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, newborn baby gift, sports centre and free shuttle bus

    Interested parties please apply online with full resume detailing experience, qualifications and expected salary.

    You may also apply the above position via e-mail to

    Applicants not invited for interview within four weeks should consider their applications unsuccessful. Applicants’ personal data collected will only be used for the sole purpose of recruitment.

    The data of unsuccessful applicants will be destroyed within six months.


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