Is "above and beyond" second nature to you? Do you have both strong interpersonal and analytical skills? Do you thrive working in a fast-paced environment?
If you answered yes to the above three questions, this is your opportunity to be part of a growing cyber security company.
Barracuda, the global leader in cloud connected solutions that protect organizations against cyber threats and data loss, is looking for a Sales Coordinator to join our dynamic and driven Sales Operations team.
We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our expanding sales team.
Your role in the team :
Provide front line sales support to WW Sales Team by fielding questions with a customer service mindset, teaching sales users how to complete the Salesforce process(es) they need help with, provide necessary data enhancements, and help sales users navigate internal processes and governance standards to ensure orders can be booked smoothly.
Proactively log internal tickets for challenges that require additional support for the sales users; communicate regular status updates to the ticket owner so they can focus on selling.
Responsible for owning all tickets created and assigned to closure; this includes cross-functional coordination to ensure all tickets are seen through to completion properly.
Responsible for communicating any bugs uncovered through supporting the sales team; this communication needs to occur via opening a ticket and directly communicating this update with the team of Sales Coordinators and Business Operations.
Pursue and leverage feedback from the Sales Team and other stakeholders in order to proactively collaborate with Sales Ops Leadership on process improvements.
Provide valuable communications to the sales team on relevant status updates and other topics : this can include a regular Sales Ops Newsletter & short video trainings.
Support the Sales & Business Operations team in testing new sales processes & functionality before it is released to the sales team.
Assist with onboarding and the training of new hires to ensure proper use of systems and best practices.
1-3 years in Sales Operations, Sales Enablement, Customer Service or related experienceHigh energy and driven self-starter who can learn on the fly.
Excellent time management and organizational skills, with the ability to manage multiple tasks and re-prioritize workflow as necessary.
Ability to work with a sense of urgency, while remaining laser focused on attention to detail.Strong customer first attitude.
Basic understanding of sales processes and sales stages within Customer Relationship softwarecom experience is a plus!Knack for finding solutions to problems.