Assistant Broker Service Manager
  • Drive service excellent to Life Broker & IFA channel & facilitate the achievement of business objectives
  • Handle enquiries (phone and email) from brokers and achieve the SLA
  • Handle and resolve any complaints raised from brokers
  • Responsible for overall service quality delivery and team performance achievement in enquiry team;
  • To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities’ regulations
  • Provide operational support to team and business partners
  • Work closely with Payment team and Life Ops team in order to follow through the enquiries from our business partners.
  • Provide feedback to team and work closely with direct manager and life operation teammates so as to improve the existing workflow
  • Handle ad-hoc assignments as required
  • University degree with 6 years working experience in life insurance segment
  • Highly independent, strong self-motivation and ability to work under pressure
  • Have comprehensive knowledge on insurance products, operation workflow and insurance practice
  • Able to work independently in a high-pressure work environment
  • Be tactful and assertive with professional sense in tackling customer complaints
  • Good command of both spoken and written English and Chinese, able to communicate in Mandarin is an advantage
  • Proficient in MS Excel applications
  • Candidate with less experience will be considered as Senior Broker Service Officer
  • Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    ABOUT AXA HONG KONG AND MACAU AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers 1 in the region.

    In addition to being the #1 global Property & Casualty commercial lines insurer 2 , we are also one of the largest health protection providers in Hong Kong and Macau.

    Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do.

    We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers.

    We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

    2 AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined


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