Job Description : Your role
Lead the team to perform personal loan and card payment related operations, including merchant / customer onboarding, transactions maintenance, card issuing, reconciliation, loan maintenance, exception handling and answering the query from different stakeholders
Ensure all operational activities are in full compliance with both internal and external regulatory and compliance requirements
Review, develop and streamline the operation workflows / procedures to maintain high quality and efficient services
Participate and contribute to new initiatives and projects
Provide training to the team
Timely update the operational manuals and escalate abnormal situations / potential risks to supervisor
Participate in risk management exercises such as BCP
Train and develop team and support needs from other departments related to risk management
Perform ad hoc task or new tasks assigned by supervisor
Manage good working relationships with the team and internal / external partners to ensure a seamless process flow
Job Location : Hong Kong
To succeed in this role
Degree holder in Operations or Business related disciplines with 5 years solid experience in card related operations with minimum 2 years managerial experience
Great sense of ownership, risk and control, self-motivated, innovative, analytical, willing to take up new challenge, work independently as well as being a good team leader and player
Strong leadership, communication, stakeholders management and problem-solving skills
Multi-tasked and able to work under tight timelines
Experience in project management is preferred
Knowledge / experience in loan related operation is preferred
Proficient in Microsoft Office application
Good command in written and spoken English and Chinese
Closing Posted : Jun 30, 2021
Application Methods :
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
Email : career-fintech pccw.com
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.
Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http : / / www.
hkt.com / privacy-statement), a copy of which will be provided immediately upon request.