Director, WM Process and Delivery
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy

  • Delivering client-centric process improvement across the bank
  • Accelerate process excellence and execution by digitalization
  • Find, facilitate and implement practical solutions, yet able to operate at higher / more strategic levels to solve for the right problems
  • Business

  • Ensure full compliance and execution of wealth products governance policies and processes to meet internal and group requirements, as well as external requirements such as local regulations
  • Own, contribute and deliver project tasks as required to deliver significant change outcomes on the ground.
  • Ensure proper functioning of day-to-day process controls, monitoring of process sales compliance, as well as timely identification and resolution of deficiencies in processes and mitigate the risks.
  • Revamp the whole sales process to facilitate a better client journey and enhance sales productivity
  • Drive the implementation of Wealth Projects on system platforms, risk management, and processes simplification & standardisation, etc.
  • Work closely with Key stakeholders and support functions to formulate, implement and enhance the process in relation to investment and MPF products account opening, selling and deal taking
  • Monitor and follow through an effective project plan and communication tool, in collaboration with key stakeholders and support functions, to ensure a coherent, seamless delivery of project plan
  • Work closely with Group Wealth Management COO for country implementation of business test case
  • Processes

  • Improve and simplify Wealth Management sales process to free up RM sales capacity and improve customer experience, without sacrificing effectiveness of control.
  • Products sales process simplification and Project implementation.
  • Drive the implementation of Wealth Projects on system platforms, risk management processes simplification & standardisation
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Retail Banking Distribution and Regional Head
  • WM Products (Investment and MPF)
  • Group COO
  • Branch Operation
  • WM Operation
  • Retail and Wealth Compliance
  • Operation Risk
  • Sales Governance
  • Group IT
  • Client Journey Leads
  • Our Ideal Candidate Profile

    Degree holder, Banking experience in Wealth Management

    Proficiencies in Wealth Products and Country regulations

    Adequate understanding of sales policies and procedures, governance requirements and audit requirements


    Strong execution skills and problem-solving abilities

    Be Responsible. Taking ownership and accountability

    Strong stakeholder engagement and highly collaborative

    Ability to navigate matrix structure and collaborate to achieve desired execution

    Interpersonal skills and People management skills. Interest in people / talent development

    Ability to communicate effectively, with all levels of stakeholders, critically, senior management

    Strong understanding of risk and control, ability to evaluate and manage multi-faceted risks.

    Ability to deliver and work in a potentially high-pressure environment under compressed timelines


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