Mobility Advisor/ Senior Mobility Advisor
Crown Relocations
Hong Kong
20小时前

Job Title : Mobility Advisor

Location : Hong Kong

The role of Mobility Advisor is an integral one within the Crown World Mobility Customer Services Team.

The principal objective of this role is to provide excellent customer service to all Corporate Client employees relocating through the provision of end to end mobility and moving services.

Key Responsibilities

  • Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties
  • Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services.
  • To also ensure transfer and provision of information is data privacy compliant at all times

  • Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc.
  • and other financial processes, review internal and third party invoices to ensure alignment of service and invoice

  • Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipment
  • Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown’s clients according to requirements.
  • Also to meet with assignees and collection of documents where appropriate

  • Liaise with corporate clients where necessary to gather information or documentation to
  • complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required

  • Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance.
  • This includes identifying process improvements, cost savings and cost avoidance.

  • Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts
  • Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant;
  • manage the customer feedback process and any improvement opportunities presented

    Professional Skills & Qualifications

    Aptitude

  • Ability to maintain confidentiality and display tact and discretion at all times.
  • Excellent analytical, interpersonal and communication skills.
  • Ability to work in a potentially rapidly changing environment.
  • Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
  • Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
  • Ability to work efficiently in a high pressured environment.
  • Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
  • Solution oriented approach to problem solving and decision making.
  • Professional Knowledge and Skills

  • Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
  • Well-developed administration and organisation skills with strong attention to detail.
  • Proficient computer skills with experience using Microsoft Office
  • Strong communication and presentation skills.
  • Cultural sensitivity and awareness.
  • Qualifications

  • Tertiary education certificate or equivalent
  • 2 - 3 years industry or equivalent customer services experience
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    Job Title : xa0 xa0 Mobility Advisor

    Hong Kong

    The role of Mobility Advisor is an integral one within the Crown World Mobility Customer Services Team.

    The principal objective of this role is to provide excellent customer service to all Corporate Client employees relocating through the provision of end to end mobility and moving services.

    Key Responsibilities

  • Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties
  • Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services.
  • To also ensure transfer and provision of information is data privacy compliant at all times

  • Complies with financial tasks and documentation processes to assure accurate and timely invoicing,
  • including drafting of job costs, invoices, PIRs, etc. and other financial processes,

    review internal and third party invoices to ensure alignment of service and invoice

  • Coordinate and follow-up on all services performed including
  • liaising with other Crown offices xa0 and vendors on service provision and co-ordination,

    provide back-end process where necessary for specific services e.g. shipment

    n n n Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown u2019s clients according to requirements.

    Also to meet with assignees and collection of documents where appropriate

    n Liaise with corporate clients where necessary to gather information or documentation to

    n complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required

    n Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance.

    This includes identifying process improvements, cost savings and cost avoidance.

    n Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts

  • n Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant;
  • manage the customer feedback process and any improvement opportunities presented

    n xa0

    Professional Skills & Qualifications

    Aptitude

    n Ability to maintain confidentiality and display tact and discretion at all times.

    n Excellent analytical, interpersonal and communication skills.

    n Ability to work in a potentially rapidly changing environment.

    n Ability to set priorities, manage your time and workload and dependably meet strict deadlines.

    n Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.

    n Ability to work efficiently in a high pressured environment.

    n Confident can do attitude and a willingness to support stakeholders in effectively doing their job.

    n Solution oriented approach to problem solving and decision making.

    Professional Knowledge and Skills

    n Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.

    n Well-developed administration and organisation skills with strong attention to detail.

    n Proficient computer skills with experience using Microsoft Office

    n Strong communication and presentation skills.

    n Cultural sensitivity and awareness.

    Qualifications

    n Tertiary education certificate or equivalent

    n 2 - 3 years industry or equivalent customer services experience

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