Client Operations APAC requires a high achieving individual to join the Prime Derivatives Services (PDS) Client Operations team who is capable of interacting directly with a variety of regional and global clients and acting as the client's point of contact for PDS operational queries.
The main duties of this function include but are not limited to :
Understand, document and implement operational flows as agreed during onboarding process. Instruct and coordinate static data set up's to ensure data integrity
Primary contact for client queries and own queries (commissions / fees / interest / margin / brokerages, reporting, clearing, exercise / assignments / abandonment) from initiation to resolution, working with internal parties to exceed expectations.
Understand client accounts risks inherent to PDS and raise issues appropriately
Communicate effectively, responding to verbal and non-verbal inquiries.
Initiating, documenting and maintaining procedures on processes and client specific ad-hoc requirements.
Establish and leverage relationships with the various internal groups to facilitate outstanding client service experience
Work with the Projects Team on Client Service initiatives to ensure requirements are documented and delivered against in a timely manner.
Maintain the ability to closely monitor your capacity and pursue improvements which would have a positive impact to your work load as well as the clients.
Provide CSR and Client Operations management with detailed information about client operational activity, improvements in execution, and feedback.
Attend client meetings (with Front Office) where required to provide operational perspective
At least 3 years relevant futures / cleared OTC derivative experience
Experience in handling client relationships and delivering solutions for their issues
Experience in using GMI and / or other industry wide applications
Strong Stakeholder management skills
Good communicator, both verbal and written
Knowledge of operational risk and regulatory controls
Ability to work in a fast-paced environment