Telesales Manager
Peoplus International Limited
Hong Kong

About the role

  • Reporting to Senior Manager Direct Sales Channel, you will lead a team of Telesales Executives to promote DHL's service and products, to achieve sales targets and business objectives, and deliver excellent services to customers.
  • Lead the Telesales team to promote DHL's product and service, to achieve sales targets and business KPIs, and provide excellent services to customers
  • Plan and lead the team to acquire new customers and expand customer base through cold call and warm call activities
  • Develop call scripts and customer answer sheets for business enquiries, new services and various sales campaigns
  • Monitor sales performance and provide effective coaching to staff
  • Monitor random calls for service quality assurance
  • Monitor and manage team's discipline using CRM system for business communication and customer management
  • Handle customer complaints and business enquiry escalation
  • Develop and execute sales programs and campaigns
  • Monitor and implement sales projects and processes
  • What we're looking for

  • Degree holder in Business Administration or related disciplines
  • Minimum 5 years' experience in sales, with at least 2 years in people manager role, preferably in logistics / transportation industry or multinational companies
  • Proven track records of driving sales achievements and business growth
  • Strong business acumen with good analytical and decision making skills
  • Customer oriented with strong negotiation and influencing skills
  • Good team leadership skills in driving business performance
  • Strong planning, organizing and presentation skills
  • Project and process management skills
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills with excellent MS Office skills
  • Action now

  • Interested parties please send full resume with Current and Expected salary to jobs
  • All personal data provided by job applicants will be used for recruitment purpose only.
  • 报告这项工作

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。