Reporting to Senior Manager Direct Sales Channel, you will lead a team of Telesales Executives to promote DHL's service and products, to achieve sales targets and business objectives, and deliver excellent services to customers.
Lead the Telesales team to promote DHL's product and service, to achieve sales targets and business KPIs, and provide excellent services to customers
Plan and lead the team to acquire new customers and expand customer base through cold call and warm call activities
Develop call scripts and customer answer sheets for business enquiries, new services and various sales campaigns
Monitor sales performance and provide effective coaching to staff
Monitor random calls for service quality assurance
Monitor and manage team's discipline using CRM system for business communication and customer management
Handle customer complaints and business enquiry escalation
Develop and execute sales programs and campaigns
Monitor and implement sales projects and processes
What we're looking for
Degree holder in Business Administration or related disciplines
Minimum 5 years' experience in sales, with at least 2 years in people manager role, preferably in logistics / transportation industry or multinational companies
Proven track records of driving sales achievements and business growth
Strong business acumen with good analytical and decision making skills
Customer oriented with strong negotiation and influencing skills
Good team leadership skills in driving business performance
Strong planning, organizing and presentation skills
Project and process management skills
Good command of spoken and written English and Chinese (Cantonese and Mandarin)
Proficient PC skills with excellent MS Office skills
Interested parties please send full resume with Current and Expected salary to jobs peoplus.com.hk
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