Assistant Customer Care Manager - Consumer Electronics, B2B focused (30k up)
Spring Asia
Hong Kong, Australia
4天前
source : JXT

Our client is a well-established European home appliance manufacturer with their business covering worldwide - providing innovative and high tech solutions.

They are currently seeking an Assistant CS Manager in Hong Kong to lead the team and ensure a high quality standard service to their B2B clients.

Main duties and responsibilities

To cope with the business growth, the assistant manager for major upcoming management including :

  • Directly report to the Head of the Department.
  • Assist on managing the CS teams to handle all sorts of request and complaints from different channels
  • Ensure a high standard of maintenance service quality from the team
  • Provide proper training depends on the team's need
  • Work closely with all related internal & external parties (potential partners, sales & marketing agencies etc.)
  • Candidate Profile

    To be successful in this role, you will have the below skills and experience :

  • Bachelor degree holder
  • 10+ years solid experience in CS and team leading
  • Fluent in English, Cantonese & Mandarin
  • Strong communication and interpersonal skills
  • Culture

    The group respects & values their employees - providing an excellent platform & reward for the teams.

    Benefits

  • Outstanding salary and bonuses
  • Medical insurance
  • Apply Methods

    For more information or interest click "Apply now" or contact Brian Lee on +852 63771767 (24hrs) via "Whatsapp", "Wechat", or brian.lee springasia.com

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