About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
To assist Team Manager to oversee the Account Closure and Audit Confirmation processes
To manage team capacity and prioritization over tasks to meet with Service Level Agreement (SLA) and client expectation
To oversee the operations and performance in processing hub to ensure tasks are completed duly and meet with quality standard
To review and approve account closure and payment instructions to operations team
To handle internal and external customer inquiries / complaints confidently and reliably
To prepare and consolidate regular and ad-hoc MIS report to Management and keep track the outstanding work tasks on inventory
To handle ad hoc request and investigation
To comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.