Customer Success Specialist - Hybrid working arrangement
eFinancialCareers Global
Hong Kong, Hong Kong

What you’ll be doing

  • Be an advocate of eFinancialCareers drive the value of our products, share best practices, coach clients to become product experts.
  • Be the voice of the customers; identify gaps and risks, work with internal cross-functional team to bridge the gap and improve our product offering
  • Maintain high levels of user engagement and satisfaction
  • Proactively and continually look for new ideas to improve product adoption and customer success
  • Build long term relationships with clients to ensure renewal
  • Partner with Account Managers to identify upsell opportunities and drive growth
  • Creative problem solving, troubleshoot and escalate issues where necessary
  • Play the role of a Project manager for add-on branding & advertising products, ensure the timely delivery and setup of these products
  • We are looking for people who have

  • Experience working for an online or SaaS company
  • Minimum of 3 years in similar client-facing role or have gained excellent, skills in Client Relationship Management or Account Management.
  • Proven experience working with CRM Systems
  • Bonus if you

  • Are passionate about customer success and experience
  • Are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Have excellent organizational and time management skills
  • Can handle multiple projects simultaneously and maintain attention to detail
  • Are comfortable training and conversing with groups of people large and small, with strong interpersonal skills and ability to influence
  • What's In It For You...

    In addition to providing exciting work, plenty of learning opportunities, and a collaborative work environment, we provides top notch health and dental benefits and generous paid time off.


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