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HSBC Operations, Services and Technology
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
HOST combines global expertise and technology to help keep us ahead of the competition.
Global Service Delivery
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will : Role Description :
Role Description :
The process consultant’s key role is to oversee and direct process improvement teams to help achieve business goal. The primary objective for the process consultant is to provide the synergy for making breakthrough improvements possible.
The process consultant acts as a catalyst for process owners and project managers to achieve defined improvement objectives and specific goals.
To accomplish this objective, the process consultant is an internal process improvement consultant and leader of change.
He / she must understand, but be independent of the work processes to provide unbiased direction to the process owners and project management team.
The process consultant must focus on the process of process improvement as well as the results.
Primary responsibilities :
Assists in the development of the process model process maps
Assists in the identification and evaluation of processes
Uses business process reengineering techniques to conduct process mapping reviews
Recommend changes in policies and procedures during process reviews
Assists in the identification and evaluation of processes Assists in setting the priorities of process improvement projects
Ensures that process improvement objectives, specific goals, measures, and metrics are established
Assists in writing of case study documentation
Provides guidance to sustain improvement changes
Communicates key lessons learned and best practices from across process improvement projects within the organization and outside
Stays up to date in the application of process improvement tools and techniques
Prioritize the process improvement ideas and inputs the same to the project team
Knowledge and Experience :
Comprehensivebusiness knowledge (organization structure, business functions, processes,procedures, objectives, goals, measures, metrics, internal self-
Considereda leader in the organization (especially by management)
Viewedas a change leader, role model, and coach by the organization
Experiencein successfully applying quality management, process improvement, andproblem-solving tools and methodologies (preferable)
Experiencein selecting and contracting with outside consultants
Skills and Behavior :
Presentation and communication
Knowledge of process improvement principles and tools (selection, application, and training)
Decision-making and consensus building
Assessment and analysis skills (team dynamics, processes, problems, etc.)
Project management and event planning (including team / project chartering)
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China