Project Consultant - operation support manager - Process Management -Collection - HSBC Operations
HSBC Group
Hong Kong, China


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HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.

Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will : Role Description :

Role Description :

The process consultant’s key role is to oversee and direct process improvement teams to help achieve business goal. The primary objective for the process consultant is to provide the synergy for making breakthrough improvements possible.

The process consultant acts as a catalyst for process owners and project managers to achieve defined improvement objectives and specific goals.

To accomplish this objective, the process consultant is an internal process improvement consultant and leader of change.

He / she must understand, but be independent of the work processes to provide unbiased direction to the process owners and project management team.

The process consultant must focus on the process of process improvement as well as the results.

Primary responsibilities :

Assists in the development of the process model process maps

Assists in the identification and evaluation of processes

Uses business process reengineering techniques to conduct process mapping reviews

Recommend changes in policies and procedures during process reviews

Assists in the identification and evaluation of processes Assists in setting the priorities of process improvement projects

Ensures that process improvement objectives, specific goals, measures, and metrics are established

Assists in writing of case study documentation

Provides guidance to sustain improvement changes

Communicates key lessons learned and best practices from across process improvement projects within the organization and outside

Stays up to date in the application of process improvement tools and techniques

Prioritize the process improvement ideas and inputs the same to the project team

  • Recommend changes in policies and procedures during process reviews
  • Qualifications

    Knowledge and Experience :

    Comprehensivebusiness knowledge (organization structure, business functions, processes,procedures, objectives, goals, measures, metrics, internal self-

    assessmentprocesses, etc.)

    Considereda leader in the organization (especially by management)

    Viewedas a change leader, role model, and coach by the organization

  • Process Consultant / Operations Experience
  • Experiencein successfully applying quality management, process improvement, andproblem-solving tools and methodologies (preferable)

  • Team leadership experience
  • Experiencein selecting and contracting with outside consultants

    Processmanagement focused

    Skills and Behavior :

    Presentation and communication

    Knowledge of process improvement principles and tools (selection, application, and training)

  • Conflict management
  • Decision-making and consensus building

  • Establishing goals and objectives
  • Consulting and coaching
  • Problem-solving and strategic planning ability
  • Assessment and analysis skills (team dynamics, processes, problems, etc.)

    Project management and event planning (including team / project chartering)

  • Group / team facilitation
  • Ability to cope with pressure and challenges.
  • Time Management
  • You’ll achieve more at HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China

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