Deskside Support
Tata Consultancy Services
Hong Kong, Hong Kong

Job Description

  • Strong English & local language proficiency and inter personal skills.
  • Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD etc
  • Experience in Windows & non-Windows Operating environment
  • Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware / software component.
  • Provide and maintain warranty / maintenance documentation for Assets, to be included in Operations Manual.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
  • Creation / restoration of images and up gradation of patches using SCCM.
  • Ability to participate in the design, architect and engineering of software deployments / installation process.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Ability to communicate effectively with both Business / Management and Vendor resources & acquire knowledge from them.
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