Training and Quality Assurance Manager
American Express International Inc.
Hong Kong, HK
source : jobs4it

Join us in the pursuit of what you love.American Express has been awarded and recognised Aon Hewitt Best Employer for Women 2017 and Best Employer Hong Kong seven consecutive times.

Join us and youll soon see why.At American Express, we believe a career should be the pursuit of what you love, a way of making things better in the world around you and the foundation for a successful future.

We need you because you are not afraid of embracing challenges and you share an admiration for the values on which this company was built trust, service, security, integrity, quality, good citizenship and respect.

As part of the worlds largest card issuer and a global services company that operates in 30 countries, with over 62,500 employees, you will play a key role in our continual effort to deliver industry-

leading benefits, access to unique experiences, business-building insights and global customer care.American Express enables the career journeys of our employees through an environment that allows them the opportunity to unleash their maximum potential.

We offer richly diverse experiences with global exposure and opportunities including leadership training, employee interest networks, continuing education assistance and access to mentoring by a diverse leadership team.

We are seeking the next generation of leaders to join us. If you are ready to grow your career in a fast-paced setting that will challenge you to achieve your potential, explore our job listings here and discover an extraordinary career at American Express.

Job DescriptionFunction Description : Hong Kong International Insurance Services (HKIIS)Purpose of the Role : Manage training and quality assurance functions of HKIIS to support business strategy and fulfill regulatory and compliance requirements.

Responsibilities : Collaborate with team members, acquisition leaders and business stakeholders to develop training solutions which are aligned with the business strategy.

Assess the performance of acquisition team members and campaigns with recommended training solutions in order to enhance efficiency and effectiveness.

Research and develop training materials to assist implementation of training strategy.Manage the new hire training for insurance team.

Oversee the QA team to manage and maintain quality assurance tasks with adherence to service level and compliance regulatory requirement.

Evaluate and monitor complaints with coordination with resolution team, acquisition and operation team to ensure continuous process service improvementCritical Factors to Success : Strong verbal and written communication skillsExcellent planning and implementation skills with ability to set priorities, attention to details and is tenacious with follow-

upsDemonstrates accountability and ownershipQualificationsMinimum 4-5 years relevant experienceExcellent communication interpersonal skills at all levels in an organizationGood command of written and spoken Chinese and EnglishOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Full-time

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