Assistant Officer (Delivery)
Hong Kong

Line of Service

Internal Firm Services


IFS - Human Capital (HC)


Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience.

You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.

About Learning & Development (L&D)

Continuous learning is critical for business success. With the rapidly changing business world and digital disruption in all areas, people in PwC need to embrace and learn brand new skills faster than before.

Our L&D department supports a high performance culture by providing exciting and innovative learning experiences that help PwC talent to develop faster with fit future capabilities and skills.

We offer differentiated learner pathways incorporating core and elective modules that are personalised to learners’ development needs.

We leverage new technologies to continuously enhance the learning experience and everyone can choose and decide what, how and where to learn.

Responsibilities :

  • Proactively coordinate and communicate with course managers or curriculum administrators to gather needs requirement and information for course planning and execution, to ensure the success of a wide range of learning courses and event(s);
  • Work with course managers or curriculum administrators to learn program objectives, program design requirements, prepare target participant list, monitor enrolment, client expectations and the requirements for creating an effective learning environment;
  • Recommend an implementation approach and plan based upon a thorough knowledge of location, technology support and materials;
  • Implement the program plan as well as coordinate and work with other groups as appropriate (e.g., Admin, HR, etc.);
  • Provide on-site program support which includes coordination with instructor(s), monitoring program modifications, room set-up, materials distribution, etc.;
  • Share information and participant comments with course managers on a timely basis;
  • Review participant and instructor program feedback with a focus on how the program might be improved from an implementation perspective;
  • Assist the course managers in the budgeting, monitoring, and analyzing of delivery-related expenses;
  • Develop simple digitized learning solutions;
  • Be flexible to take up extra administrative during ad hoc situations with the approval of officer leader or manager.

    Requirements :

  • University graduate; majoring in Business Administration / HR or related fields preferred, but not a must;
  • One to two years of working experience for non-degree holders;
  • Proficiency in MS Office Applications;
  • Self-learning, able to learn new tools quickly and work in a fast evolving environment;
  • Mature, reliable & ability to work independently;
  • Good interpersonal and problem solving skills;
  • Strong analytical and organizing skills;
  • Ability to handle multitask and work under tight schedule;
  • Good command of written and spoken English and Chinese;
  • Interested in visual design;
  • Knowledge in video shooting or video editing software is an advantage.

    In addition, the candidate should illustrate the following personal attributes :

    Passionate about delivery of quality client services (i.e. internal clients)

    Able to communicate with impact and empathy, and build relationship to facilitate our work

    Innovative mindset and is prepared to share ideas and knowledge

    Lead and contribute to team success

    Demonstrate courage and integrity

    The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters.

    Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau).

    PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.

    We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.


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