Supervisor, Ground Services (Baggage Services)
Hong Kong Airlines Limited
Lantau/Airport,  Hong Kong
source : AHC Corporation Ltd

Company Description :

Established in 2006, Hong Kong Airlines is a full-service airline firmly rooted in Hong Kong. From ground operation to inflight service, the airline is committed to delivering an exceptional customer experience with a unique flair of its home base.

Hong Kong Airlines boasts an ever-expanding international network covering nearly 40 destinations across Asia Pacific and North America.

Hong Kong Airlines has been awarded the internationally acclaimed four-star rating from Skytrax since 2011. It was also the winner for Asia’s Leading Inflight Service in World Travel Awards 2015.

Job Description :

We are hiring Supervisor, Ground Services (Baggage Services).

  • Assist the AM, Ground Services to monitor the baggage performance among the network
  • Investigate any discrepany cases related to baggage area with the stations and assist them to implement appropriate improvement actions
  • Design and maintain up-to-date training materials for baggage services staff in all stations
  • Monitoring the missing baggage tracing progress from frontline team and ensure they provide update information to our passenger
  • Ensure stations are following our SOPs to settle all the baggage discrepancy cases
  • Generate reports on regularly basis to reflect the baggage performance in various aspects
  • Design and implement innovative services and products which related to baggage services and aim at enhancing passenger travel experience
  • Performance ad hoc duties assigned by senior management
  • Job Details :

  • Tertiary education or equivalent, a Bachelor degree holder will be an advantage
  • 4 years or above relevant experiences in aviation industry and at least 1 years in supervisory level
  • Good command of spoken and written English and Chinese, Putonghua is required
  • Proficiency in MS office applications and Chinese Word Processing
  • Able to work under pressure and meet tight deadline
  • Good Leadership skills and able to lead the team to achieve company goals
  • Independent, well-organized and detail-minded
  • We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates.

    Interested parties please apply by clicking "APPLY NOW"

    Free Travel Privilege

  • Employee and his / her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service
  • Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

    Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

    Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and / or to request the correction of any of the data that is inaccurate.

    We may charge a reasonable fee for the processing of any data access request

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