IT Service Manager
牛奶有限公司
葵涌, 香港
6天前
source : Dairy Farm Group

The Job :

  • Act as a Team Manager to ensure quality IT services are delivered to support day-to-day operations for Warehouse & Supply-
  • Chain, Shared Services HR & Finance functions

  • Be the prime focal point and owner to drive effective IT incident management and problem management process
  • Work closely in day to day with internal IT teams and offshore support resources
  • Manage external IT vendors / service providers to ensure that 24x7 operations is maintained on high quality and value proposition
  • Drive regular performance review on service KPIs, and deliver continuous service improvement actions to maintain IT service standard.
  • Communicate and collaborate with business stakeholders to deliver quality projects on time and within budget
  • Manage non-office hours incident escalation where required, and able to work under pressure and tight schedule
  • The Person :

  • University graduate in Computer Science, Information Systems or related discipline
  • Minimum 5-7 years of relevant experience, including IT service management, project management and vendor management
  • Hands-on support experience for Warehouse Management Systems in FMCG environment will be preferred
  • Knowledge and experience in SAP systems, Enterprise HR & Payroll systems will be advantageous
  • Strong leadership skills in leading technical teams to achieve high quality deliverables within tight timeline
  • Excellent problem solving skills, and able to communicate effectively with business stakeholders and different levels of users
  • Knowledge in IT governance & best practices, PMP / ITILv3 Certification
  • Strong written & verbal communication in English and Chinese
  • Willing to provide on call emergency support outside normal office hours
  • Occasional traveling to other countries may be required
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