Contact Centre Officer
HSBC Group
Hong Kong, China


Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities.

The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Contact Centre Officer, Investment Specialist .

Principal responsibilities

  • Handle customer enquiries, stocks order placement and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory requirements
  • Provide comprehensive and professional phone banking services to customers, working to acquire, retain and develop relationships through our phone channel
  • Requirements

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution
  • Financial institution or contact centre experience preferable

    Highly customer focused approach, with the drive to provide the highest level of client service

    Investment licensee with paper 1,7 & 8 is mandatory

    Effective communication and problem solving skills

    Fluency in Cantonese and English, with Putonghua proficiency an advantage

    Willing to perform

    Shift duties, including weekends and public holidays if required. Appropriate

    Shift allowance will be granted

    You’ll achieve more when you join HSBC.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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