Customer Due Diligence Manager - Virtual Banking
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

As one of the biggest banks in market, we are rapidly expanding by growing a new virtual banking business in Hong Kong. We see ourselves as a fast growing start-

up company where you will enjoy autonomy and teamwork at the same time, solving new and exciting problems in a nimble and agile way.

Join us and be part of history making for future banking experience! The Role Responsibilities

Reporting to the Head of Customer Due Diligence, you will assist on the development and execution of the CDD Policy and Procedures for Dragon.

Working with the product teams and leveraging on the latest technology, you will create and introduce a brand-new KYC and CDD process to the virtual bank retail customers to achieve our goal of creating a world-

class virtual bank experience for our customers.

  • Assist the Head of CDD to create a process which is tailored to the new virtual bank. The process includes customer onboarding, periodic review and transaction monitoring, based on the CDD Policy established by the Bank
  • Write up the DOIs to document the process; conduct regular forecast on the manual resources required and ensure the right level of support
  • Perform the actual operations, i.e. handling the day-to-day CDD cases
  • Design the daily tracking and monitoring mechanism to ensure strict adherence to the policy and procedure
  • Develop an effective escalation mechanism on irregularities
  • Keep abreast of the latest regulatory and technology trends, and make sure the solution we provide to the customers are the optimal one.
  • Our Ideal Candidate

  • Solid experience in the Retail Banking KYC or CDD Operations related discipline
  • Proven experience in the write up of process documents
  • Solid knowledge in the HK Retail Banking KYC or CDD framework
  • Familiar with local regulatory requirements
  • Able to communicate effectively with both English and Chinese
  • Knowledge of the SCB CDD requirement an advantage but not a must
  • Able to perform hands-on and detailed work, convince stakeholders with facts and solid knowledge
  • Ability to work with different cultures
  • Willing to stand and work in ambiguity and fast-changing environment.
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