Clinical Support Specialist
Align Technology
Causeway Bay, Hong Kong

About this opportunity

This position is responsible to provide customers the best clinical support that mainly for handling clinical-related issues, internal and external for Invisalign Hong Kong Limited.

Your responsibilities will cover three focus categories but may not be limited to Provide Clinical Support to assist customers on review potetial case, review ClinCheck plan and go through troubleshot to finalize the case / treatment.

Provide training to intrnal & external and / or speaking in clinical settings on behalf of the company. Provide support on Clinical Education Event activities In this role, you will Manage day to day tasks within Clinical department.

Investigating and Analyzing of Clinical-related customer inquiries; ClinCheck review and Complaints. Provide Clinical Training on New clinical innovation or product update to customers and internal team such as Sales, Customer Service and Marketing.

Follow departmental procedures to obtain 100% accuracy and completeness in all areas Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development Participate in assigned clinical projects to support Working with clinical lead on speaker agreement and contracts Support Clinical education activities, Live and Online events.

Coordinating with clinical speaker Presenting clinical content On booth clinical support activities Additional responsibilities : Participate in proactive team efforts to achieve departmental and company goals.

Perform other duties as assigned. In this role, you’ll need EDUCATION and / or EXPERIENCE Bachelor degree of dentistry / dental technician / Oral Healthcare / Treatment Coordinator in dental clinic Fluent in English / Cantonese To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highly Organized Action Oriented Takes initiative Results oriented with proven experience Independent and able to work autonomously Strong time management skills Task-oriented-Quick to respond Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills Experience with Invisalign IDS and ClinCheck software Good communication skills


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