At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
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WE ARE LOOKING FOR .....
The role is supporting Distribution Impact Projects across all AIA 18 markets in respective of CX improvement using human-centred, design thinking methodologies.
This is a role focuses on delivering holistic, omni-channel experience design from concept to production.
Roles and Responsibilities :
Minimum Job Requirements :
University degree holder graduate, ideally in Design-related field. Preferable with experience in financial services industry.
8 years of work experience in similar capacity as Customer Experience team lead, with solid understanding of UX and service design methodologies, guidelines, and processes
Experience with multiple markets in Asia Pacific region is preferred.
Strong demonstration of experience in designing and creating omnichannel (online and offline) experiences.
Ability to foresee market changes, dynamism in customer expectations
Ability to define key metrics; identify and communicate the commercial impact of design decisions
Flexible in applying expertise and skills to structure, lead and deliver results in initiatives of varied nature
Excellent communications skills to influence senior stakeholders and mentor others in team
Possess visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills
Has data-driven mindset and an aptitude for technology
Ability to quickly produce deliverables and outcomes in an iterative environment
Ability to lead design thinking and ideation workshops, in-person and remote.
Knowledgeable in Agile management tools, techniques, and systems
Team player and energizer