BALENCIAGA Client Engagement Supervisor, Hong Kong, Macau & Taiwan
Balenciaga
Hong Kong
1天前

SummaryJob Family Group Description - Communication & Marketing : Gathers jobs relating to all areas of communication for every audience and channel.

Conveys the image and identity of the brand. Job Family Description -Marketing : Proposes and presents our brand products in a creative and innovative way.

Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends. Sub-Job Family Description - CRM : Understands the tastes and preferences of our clients in order to provide a stellar customer experience.

Creates a bond to maintain customer loyalty and brand addiction. Job Description SUMMARY : The candidate is responsible for rolling out Balenciaga client strategy in the market and will implement clienteling tools & programs in store by ensuring training, follow-up and tracking of all actions.

He / she will support the stores by providing client analysis and reports, in order to adapt their client action plan. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following : Other duties may be assigned.

Implement Clienteling programs & tools and coach the teams train the teams on the programs (prospects, welcome, gift, birthday, special treatment, etc.

tools (client cards, mailers, clienteling application on phone / Ipad, etc.) defined by HQ coordinate (listings, orders, reports ) and make sure the execution is in line with Balenciaga standards track & measure the impact of all programs to ensure a relevant follow-up Coordinate Client animations (in-store / out-of-store events), in line with HQ guidelines Before : define calendar of actions, target (listing extraction & client selection by the teams), invitation type (paper / digital) & plan suppliers (catering, flowers, hostess, logistics, etc.

D-Day : coordination of suppliers, store teams & VM to ensure the animation is in line with Balenciaga image & standards After : track and follow-up by gathering quantitative and qualitative feedback from store & sending to HQ Drive business through developing in-store clienteling mindset define & animate Store Client Expert community by sharing best practices with other regions / stores make sure sales teams understand client KPIs / segmentation, challenge them with objectives & mystery shopping results coach Sales Associate to define action plan per client thanks to Clienteling tools (client book, applications, etc.

provide the stores with morning briefs, specific listings / reports, menu of attentions (lunch, birthday, gift ) to enhance client reactivation coordinate with HQ for worldwide VIC treatment organisation (ie.

invitation to the Fashion Show) Oversee direct communication and client database & insights manage client data collection & accuracy : conducts training and provide training material to the teams.

manage invitation for events : text, order, printing, calligraphy / routing & sending to clients. analyse monthly store dashboards & follow-up client KPIs with stores.

run specific reports / client analysis if needed to set-up actions to support the business. track all client actions above in the campaign management tool in order to measure the ROI.

check and validate global newsletters & submit local requests to HQ (i.e. store opening / anniversary). perform continuous data quality activities (deduplication & merging) or issues, in collaboration with HQ / MIS and Kering Group.

QUALIFICATIONS At least 7 years’ or above experience in client development, CRM, events or other similar positions in luxury retail / fashion industry.

Able to conceive and drive projects forward. Business oriented, numerate and confident in managing database / figures, and conducting data analysis.

High understanding of luxury environment & highly client oriented. Excellent skills in Excel / Power Point is a must and overall strong computer skills.

Strong planning and organization skills, fluency in English is a must. Job TypeRegular Start Date2020-12-01 ScheduleFull time OrganizationBALENCIAGA ASIA PACIFIC LTD

报告这项工作
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

申請
郵箱地址
通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
持續
申請表