客戶服務代表(till 31/12/2019)
MANPOWER
, 香港
3天前
source : 兼職網

Job duties :

  • Handle and resolve customer queries and requests via phone, voicemail and email on products and services (including Individual financial products and Manulife MOVE program enquiries) in a professional manner with tactful customer service skills
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
  • Provide support to management and recommend productivity / service improvements.
  • Requirements :

  • 2+ years of customer service / working experience
  • Preferably worker in a call centre environment (but not essential)
  • Experience in life, medical, financial and wealth management products preferred (but not essential)
  • F.5 or above (either professional work experience or graduate qualifications)
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