Handle and resolve customer queries and requests via phone, voicemail and email on products and services (including Individual financial products and Manulife MOVE program enquiries) in a professional manner with tactful customer service skills
Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
Provide support to management and recommend productivity / service improvements.
2+ years of customer service / working experience
Preferably worker in a call centre environment (but not essential)
Experience in life, medical, financial and wealth management products preferred (but not essential)
F.5 or above (either professional work experience or graduate qualifications)