At least 3-year hands on experience in the field of Freight Forwarding with at least 1 year supervising experiences
Proficient in Microsoft Office applications.
Candidates with less experience will be considered as Assistant Customer Service Officer
Job Duties :
Assist to Customer Service Manager in supervising the delegated sub-team of Customer Service Executives
Act as overall backup to Customer Service Manager on assigned and urgent matters during his absent
Control Tower of all matters in relating to Key Accounts in Customer Service Team
Handle routine enquires & complains in a professional and effective manner
Maintain manual / system quotations and prepare regular reports for customers and Customer Service Manager
Participate in ad-hoc projects assigned by supervisor.