Lead Specialist, Order Management (Medical, Hong Kong)
Quarry Bay, HK

As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.

Plus, we have an award-winning culture and were recently named one of the World's Best Workplace by Fortune!

The Order Management team acts as a primary interface with both external (i.e., hospitals or distributors) and internal customers (i.

e., commercial / customer care, finance and planning teams), and triage / respond to the sales order related enquiries. This team plays a crucial role towards the customer experience journey, and to the Order-to-Cash ( OTC ) process flow.

In this role, you will be the main person on the ground in Hong Kong for the Medical Business handling enquiries, processing orders and service billing along the OTC flow with external customers.

You will also support internal requests such as master data maintenance, demo or stock transfer as part of the daily routine.

What You Will Be Doing :

  • Primary point of contact on orders from order processing in internal systems, till order status follow-up within Operations and Planning teams.
  • Collaborate with commercial and customer care teams to provide timely responses to customers’ enquiries.
  • Execute the order management process and integrate with the 3PL management process to complete the entire Order-to-Cash flow.
  • Work closely within the Order Management team to identify opportunities to standardize and optimize the flow.
  • Work with sales, 3PL and customers to arrange timely deliveries for key orders
  • Support in relevant master data setup in internal systems
  • Triage and / or resolve any arising problems or customer complaints based on process and data analytics
  • Coordinating the dispatch, delivery, and billing of capital products
  • Reducing inbound freight costs while keeping high service levels
  • Generate relevant KPI reports and support the analysis
  • Who We Are Looking For :

  • Bachelor’s degree in Business, Operations, Supply Chain or related fields
  • About 4 -7 years experience in order processing or sales support commercial MNC settings
  • Fluent in verbal and written English and Chinese required (Fluency in Cantonese and Mandarin will be helpful in managing relationships with internal stakeholders in Hong Kong and Taiwan)
  • Enjoys the challenge of working in fast paced environment and playing a key role in building up processes
  • Great interpersonal skills and able to tactfully influence and persuade stakeholders towards paths of action
  • Effective relationship building skills and ability to collaborate well with internal stakeholders across various functions
  • Strong sense of ownership and problem solving skills
  • Proficiency in Microsoft Office tools including, Excel, PowerPoint, and Access
  • Previous experience using an ERP system. (JDE and BI experience or equivalent)
  • Know someone at Stryker?

    Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https : / / careers.

    stryker.com / referrals /

    About Stryker

    Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

    We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

    We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com


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