Admin (Hong Kong)
Foot Locker
Hong Kong, Hong Kong
3天前

Overview

This position will be based in Asia, Hong Kong.

  • First priority is to provide administrative and organizational support to the CX & Sales Team.
  • Drive sales to maximize sales and conversion and store goals by leading the store team to execute the CX101 program
  • Accountable to assist store manager to coach and develop all team members to execute company strategy
  • Assists in all aspects of store management, including execution to company standards in all aspects of recruiting, hiring, training, customer service, visual merchandising and store operations
  • Assists store manager to ensure compliance with all company policies, procedures and standards and holds team accountable in absence of the store manager
  • Accountable for maintaining a safe and secure store environment, training all staff in H&S procedures and reporting all non-compliance or H&S risk to the store manager and store facilities
  • Assumes full leadership and managerial responsibilities when the store manager is not present
  • Leads by example by demonstrating the core values in day to day behaviour.
  • Responsibilities

    Customer Experience / Sales

  • Drives sales and conversion through 100% execution of the company’s customer service standards and the CX101 program
  • Assists in ensuring that all team members are trained and are using the CX101 to deliver sales and conversion goals
  • Delivers sales and conversion goals according to the company standards and strategic plan
  • Reflects pride in representing company to the customer
  • Acts as an expert in the CX101 program and ensures that the customer service standards are fully executed
  • Sets personal and team sales and conversion goals. Monitors and gives timely feedback on achieving these goals.
  • Utilizes all available training tools : Lace Up, CX101 Workbook, Training Videos, Product Knowledge Board).
  • Promotes and uses product knowledge training tools
  • Maintains high energy level when servicing customers; focuses on multiple customers to maximize sales and conversion
  • Handles customer concerns resulting in a positive customer experience.
  • Store Operations

  • Has a clear understanding of company standards
  • Prioritizes tasks; accomplishes tasks in a timely and accurate manner.
  • Assists in the recruiting and hiring of the best candidates available for hire.
  • Understands and can execute all visual merchandising programs 100% and on a timely basis.
  • Ensures that all store associates have received Health & Safety training
  • Communicates any overstock store that presents any H&S risk to the store manager
  • Ensures all exit doors, exit routes and stairways are clear.
  • Responsible as a key carrier to open and close the store as scheduled. Responsible to notify designated executives in the event of an emergency.
  • Executes all handling of cash as per company directives
  • Assists in and can execute visual merchandising directives to company standards including all sale set-ups
  • Assists in the completion of markdowns on a timely basis
  • Assists in the completion of weekly test checks
  • Assists in game planning using the tools available to best meet the needs of the business
  • Completes register paperwork daily and assists in payroll weekly (unpair punches)
  • Processes shipments and enters into the POS system
  • Maintains a safe environment
  • Maintains store daily including all maintenance issues
  • Updates and checks information centre (Jumbo Blue Card), ARS, email before each shift for sales / promotions, contest, schedule update
  • Implements directives given by head office or district manager.
  • Interpersonal Skills / People Development

  • Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.
  • Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material
  • Evaluates individual team members needs and adapts coaching style to ensure their development
  • Leads by example, demonstrating ethical and trustworthy behaviour
  • Speaks clearly to customers and team members, adapting communication style to the situation and people involved
  • Motivates team through a positive and energized atmosphere in a specific store.
  • Completes training within the required timelines
  • Completes self-appraisals prior to PEP talks and performance appraisals to prepare for discussion with the manager and give input towards new goals
  • Complete PEP talks on timely basis
  • Helps facilitate new hire orientations
  • Assists in ensuring training of all associates through the applicable training programs
  • Consistently looks to make each situation a coaching opportunity.
  • Leadership

  • Coach and provide feedback to associates to develop their skills
  • Communicate in an open and candid manner and explain the WHY behind initiatives
  • Empower others by delegating tasks and influencing others to accomplish goals
  • Inspire others to do their work with willingness and enthusiasm
  • Promote team work by encouraging collaborative working relationships
  • Model professionalism and the company’s core values; set the example for others to follow
  • Apply the leadership model
  • Train and coach on the leadership model.
  • Foot Locker may assign other duties than those associated with the position as described above, if such would be in the best interest of the company.
  • Administrative Support

  • Provide administrative and organisational support to local District Manager and CX & Sales Team in areas including (but not limited to) Travel / Calendar Scheduling / Contact Lists / Meeting and Event Preparations / Presentations / Store Incentives - within agreed time frames.
  • Store Support / Communications

  • Translate all APAC store communications into local language including (but not limited to) Striper Weekly / Store Incentives / MyLockerRoom Content.
  • Support Local District Manager with local translation needs (written or verbal)
  • Create engaging store communications utilizing MS Office, Canva and SharePoint.
  • Support other departments in the translation of local store directives and training materials etc
  • Event / Project Management

  • Assist Local District Manager in coordinating the logistical management of local events (including Kick Off, DM Meetings, MT Meetings, Holiday Incentives, SuCXess Summit) and to undertake additional projects as directed by local District Manager
  • Foot Locker may assign other duties than those associated with the position as described above, if such would be in the best interest of the company.

    Qualifications

  • Required to stand during scheduled hours.
  • Hours usually include weekends, evening and holidays in conjunctions with labour regulations
  • Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 14 kilos
  • Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner
  • Ability to communicate with customers and other associates, in person or by phone or email
  • Ability to read, write, conduct business related mathematics and analyse date as required.
  • Excellent written and verbal communication skills in English and Cantonese
  • Intermediate proficiency in Microsoft Office
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