E2E Recertification Coordinator/ Lead, CIB Client Management - EOI
BNP Paribas
Hong Kong

Position Purpose

The Recertification Coordinator is a newly created position within ITO with a primary focus to oversee the client recertification process, acting as the point of contact for client for any recertification related matters while coordinate with all the involved teams and departments.

Recertification Coordinator Objectives :

  • Manage Recertification schedule
  • Alleviate administration duty of document collection from SBO
  • Protect bank through periodic and ad hoc review
  • Strengthen & solidify client relationship by enhancing recertification experience
  • Responsibilities

    Ensure clients receive the highest standard available for recertification coordination

  • Facilitate and coordinate recertification process within bank policy
  • Identify and verify entities to be recertified with business, affirm recertify strategy and priorities
  • Manage and lead recertification scheduling through 30 30 30 process :
  • 30 days to confirm with SBO for client recertification + documentation
  • collection o 30 days for screening, scoring, and KYC analysis
  • 30 days to complete all validations
  • Handhold the client throughout the recertification exercise
  • Responsible for collecting all document from clients & SBO
  • Serve as Primary Point of Contact’ to communicate and resolve any recertification process issues with business, clients and internal functions
  • Manage and coordinate ad-hoc / partial recertification review Efficient & effective coordination with all internal processing units
  • Communicate and coordinate with all internal functions involved in the recertification process, such as Screening, Data & Doc Gap Analysis, KYC Analysis, Referential, etc.
  • Oversee the element of SLA are delivered by all internal functions
  • Ability to work alongside internal processing teams (onshore / offshore) to meet delivery of SLAs by all functions Maintain and report information on recertification services and quality provided to clients
  • Contribute to recertification pipeline management and status tracker Contributing Responsibilities
  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC / AML recertification process
  • Technical and Behavioral Competencies / Specific Qualifications

  • Minimum two years in any of the following areas preferred : Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • Ability to work collaboratively across functions
  • Highly motivated to uplift client experience
  • Advanced communication skills (face to face, verbal, and written)
  • Excellent interpersonal skills
  • Self-motivated and rigorous to ensure quality
  • Ability to work under pressure and tight deadlines
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
  • Proficient with Excel and PowerPoint
  • History of achievement in previous roles
  • 申請
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