Air Logistics Customer Care Teamleader
Kuehne+Nagel
Kwai Chung, Hong Kong
2天前

In this role, you will lead the team to support customers by providing helpful information, answering queries, responding to complaints and feedback.

Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.

Your Responsibilities

  • Deliver the highest levels of customer experience with focus on service and retention in close cooperation with Field Sales and the Operational Care Center
  • Handle customer inquiries, create customer reports and provide quotations within the given price band in a timely manner
  • Support customer onboarding in line with working instructions
  • Ensure customer orders are input into the operational execution process and completed according to SOP and KPIs
  • Resolve and analyze all complaints to drive for improvements
  • Your Skills and Experiences

    To be considered, you should have a good understanding of freight forwarding knowledge. You have good communication skills and a customer-focused mindset.

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