Officer, Payment and Card Operations
Hong Kong HK, HK

Officer, Payment and Card Operations

Your role

  • Assist the manager to deal with the daily issues of the Tap & Go Card Operations
  • Provide operational support on new programs and strategies, and maintain / update the relevant account information in the system
  • Assist and participate in defining user requirements and conducting user acceptance tests for system enhancement
  • Trouble shoot and coordinate issues raised by business users, external vendors and card associations and initiate remedial actions
  • Handle and closely follow up internal / external customer’s enquiries to achieve high customer satisfaction
  • Prepare regular MIS reports for management’s perusal
  • To succeed in this role

  • Diploma or Associate Degree in Accounting, Business Administration or related disciplines
  • A minimum of 1 years’ relevant working experience in card settlement processing or Accounting
  • Hands-on experience and knowledge in card operation or Accounting field. Call center experience will be an advantage
  • Patient, detail-minded and customer-oriented
  • Excellent interpersonal and communication skills with high proficiency in spoken and written English and Chinese
  • Hands-on skills in MS Office applications
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