Customer Service Representative
DHL
Hong Kong, Hong Kong, Hong Kong
4天前

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our & quot; Insanely Customer Centric & ldquo; Team and become a Certified International Specialist!

YOUR TASKS

  • WorkingLocation : Ngau Tau Kok
  • Working Hours : Monday - Sunday, including public holidays 07 : 30-22 : 30 (5 days, average 42.5 hours per week)
  • Responsibilities : You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline.
  • You are required to handle shipment tracing and customer complaints, as well as to resolve customer enquiries and problems.

    REQUIREMENTS

  • Post-secondary education(English & Chinese passed in HKCEE / HKDSE or equivalent)
  • Morethan 1 year customer service experience, preferably in logistic industry (Candidate with more than3 years customer service experience will be considered as Customer Service Executive)
  • Goodcommand of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Good PC knowledge and typing skill with 40 wpm
  • Effectiveinterpersonal, communications, problem solving and telephone handling skills
  • Customer oriented, flexible, initiative and able to work under pressure
  • Fresh graduates of Degree / Associate Degree with experiences in direct customer interfaces will also be considered
  • OUR OFFER

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.
  • Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

    We look forward to receiving your application!

    Personal Information Collection Statement pertaining to Recruitment

    DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited ( DHL ) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the Ordinance ) and DHL’s Personal Data Protection Policy (the Policy ) at

    By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

    All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

    You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent.

    Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at

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