Connected Service Professional
Honeywell International Inc
Hong Kong, HKG

Join a team recognized for leadership, innovation and diversity

Service Renewals Delivery

  • Deliver proactive and measurable outcomes for our Customers with a focus on occupant comfort, energy consumption and building-
  • asset performance utilising Connected Service technologies

  • Work to dynamically respond to the requirements of Customer buildings, as identified via data & analytics
  • Using data & analytics compare the performance of the system against the intended functionality
  • Respond to flexible task scheduling and day to day review of customer site visits
  • Directly liaise with customers in a way that promotes customer satisfaction
  • Investigate trends, identify issues and work to provide solutions for our customers based on Outcome Based Service (OBS) and other Connected Service technologies.
  • Assist the Account Manager and Operations Manager to understand the Lifecycle requirements of our customers using OBS technology output.
  • Utilise the output of OBS technology to Proactively identify and provide Estimates materials costs and quantities for reactive works and pass on information required to price jobs to Account Manager’s / Solutions Advisors
  • Achievement, measurement and comprehensive reporting of performance indicators and site service objectives and use the OBS technology such as the Customer Portal to drive this delivery.
  • Safety

  • Carry out hazard and risk assessments for all tasks as per company policy and procedures
  • Ensure our workplaces are safe through the reporting of SOS’s, following of Honeywell’s policies and procedures and identification of hazards
  • Attend and participate in all HSE team meetings.
  • Report safety observations (SOS) including near misses, hazards, incidents, injuries and other opportunities for improvement.

  • Professional qualifications (eg Engineering) aligned with Security / CCTV and / or HVAC control
  • systems with Industry experience / knowledge of installation, maintenance and


    Knowledge of and experience in ICT and network communication (ability to understand and fault-find information and communication networks, understand and support TCPIP network both hardwire and wireless basic switch and router configuration, understand / support cloud -

    based systems, internet connections) (essential)

    Understand IOT (Internet of Things) technology (essential)

    Understand and mitigate Cyber Security risk (essential)

    Understand and support Mobile Apps (essential)

    Understand information / database management and reporting (preferred)

    Knowledge of Security, CCTV DDC, Life Safety, Mechanical systems and Control Systems (essential)

    Basic knowledge of electrical diagrams and electrical switching

    Knowledge of instrumentation devices and control applications (essential)

    Knowledge of Computerised Maintenance Management systems and procedures (essential)

    Advanced general office computer skills (Microsoft office, email, excel) (preferred)

    Small / medium estimation of works and pricing (preferred)


  • Continued Professional Development
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