Assistant Manager / Officer –Client & Services Management (Customer Services, General)
Bank Consortium Trust Company Limited
Hong Kong

Key Responsibilities

  • Handle MPF & ORSO enquiries through hotlines & emails
  • Provide outbound service support through clients’ loyalty programs.
  • Liaise with internal and external parties to fulfill client requests and administrative follow-ups
  • Handle projects and other tasks as assigned
  • Requirements

  • College graduate or equivalent
  • Minimum 2 years’ experience in banking or financial industries, preferably in call centre / customer service environment
  • Good understanding of MPF and ORSO is preferable
  • Fluency in Cantonese and English is a must.
  • Customer oriented with good interpersonal skill
  • Positive attitude, well organized and a good team player
  • Proficiency in English and Chinese word processing
  • Passed MPF Intermediaries Examination and / or with SFC Licensed Representative qualification
  • Job Category : Customer Services Job Level : General


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