Alipay Payment Services Hong Kong Limited Senior Product Manager / Product Manager
Hong Kong

Job Description

As Product Owner, deliver and enhance AlipayHK App to support business strategy.

Understand competitive landscape in local markets, discover market insights and identify customer pain points

Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto Alipay platform and overseas E2E development process from evaluating contracts to go-live.

Manage channel partners and customer relationship in any product related engagement.

Articulate value propositions of business initiatives. Translate business requirements into product requirement / user stories.

Ensure development team understands the context and specifications to deliver quality product within timeline.

Understand user mindset and behavior thru research, observation, data-mining and E2E testing. Engineer and deliver frictionless and relevant payment experience to customers.

Manage partner and customer relationship in any product related engagement.

Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance.

Job Requirements

5 years+ experience in a product management or related role. Previous experience in payments or ecommerce industry is highly preferred

Good understanding on ecommerce, payment technology, payment channels and industry players in Southeast Asia markets

Hands-on experience working with both business and technical teams, preferably integrating payment channels or payment services.

Experience in understanding business requirement and defining product specifications

Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans

Strong organizational acumen ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration

Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done

Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers

Strong communication and interpersonal skills in Chinese and English.


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