Mediator
Bank Of China (Hong Kong) Limited
Hong Kong
4天前
source : eFinancialCareers Ltd.

Mediator Responsibilities :

  • Handle customer complaints which are mainly related to the selling of investment and insurance products and other compliance concerned issues
  • Directly deal with the regulators (mainly the Hong Kong Monetary Authority and the Hong Kong Federation of Insurers) professionally, responsively and timely and be able to provide professional verbal / written response to the regulators
  • Conduct thorough investigation into complaints of the above nature strictly in accordance with internal and external guidelines
  • Liaise with internal and external parties for thorough investigation of the complaints and reply customers in a timely manner
  • Propose resolutions to complaints and ensure they are in line with the overall business strategic goals, particularly for optimizing the retention of existing customers
  • Analyze customer feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality
  • Detect and raise if there is any compliance issue or non-compliance to bank policies and procedures in customer complaints
  • Support Southeast Asian affiliated companies to improve complaint management
  • Requirements :

  • Degree holder or above
  • At least 3 years hands on experience in complaint handling or customer service, preferably in the banking or financial industry
  • Sound knowledge in the investment or insurance business and the related compliance requirements would be an advantage
  • Fair knowledge of general banking products and operations
  • Able to handle complaints independently & confidently
  • Self-motivated, mature, patient and able to work under pressure
  • Good command of verbal and written English and Chinese
  • Proficient in Putonghua would be a definite advantage
  • Job-ID : 494241 ez3SfVrbNFvznZt3 Datum der Veröffentlichung : 02 Dez 21

    报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    郵箱地址
    通過點擊“繼續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    繼續
    申請表