Senior Claims Officer (Retail Property)
Zurich Insurance Company
Hong Kong, HK

Job Accountabilities

  • Responsible for the large and complex property & engineering insurance claims handling and managerial support
  • Provide technical support to the team
  • Assist the Claims Manager in managerial tasks and other ad hoc tasks
  • Engage and inform internal customer stakeholders to ensure relevant customer issues are informed
  • Collaborate, inform and engage with external partners / suppliers to resolve queries, discuss progress and promote effective communication
  • Engage and collaborate with our brokers and intermediaries to ensure that they are kept being informed
  • Inform, engage collaborate with customers in accordance with specific claims handling protocol or customer proposition service charter
  • Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.
  • Compliance with customer protocols / service charter
  • Engage with regulatory or legislative organizations depending upon territorial regulatory requirements
  • Job Qualifications

  • 5 years experience in Household, Retail Property including shop package claims
  • Preferably Bachelor degree
  • Candidates with relevant working experience and working towards the recognised industry standard will also be considered
  • Experience in retail Property claims with good customer service skill is a must
  • Has extensive experience with all major aspects of the claims adjustment process
  • Technical claims handling knowledge of Household & Retail Property products
  • Technical knowledge of products and services
  • Knowledge of claims agreements with understanding of industry standards and protocol
  • Understand local legislation and legal liability with knowledge on interpretation of policy over
  • Knowledge and application of the litigation process
  • Data analytical skill is preferred
  • Be able to articulate how to prioritise and work to deadlines
  • Desire to learn and be flexible to business change
  • Candidates with less experience will be considered as Claims Officer
  • Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do?

    Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!

    Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

    Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available.

    With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team.

    People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world.

    We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.

  • Location(s) : HK - Hong Kong
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