Position : Officer, Branch Operations
Department : Client Services Delivery
The candidate will be responsible for handling daily routines of back office functions including account management and control, account documentation review, customer and account static data maintenance, loan transactions, treasury and financial market deals, outward and inward remittance, issuance of cashers’ order and bank guarantee, generate daily return report to HKICL for IVS / MRCS / DDAE, prepare reports for local management and regulator.
Besides, he / she will perform regular drill tests as initiated by HKICL.He / she may need to handle ad-hoc / special projects assigned by team head.
To review daily / monthly reports relating to dormant account list for team head’s approval.
To maintain updated account record and specimen signature of clients in local system.
To generate daily return report to HKICL for IVS / MRCS / DDAE.
To participate in the annual drill arranged by HKICL.
To prepare cashers’ order as per instruction received from clients or internal department.
To prepare audit confirmation on account balance, loan and FM outstanding.
To prepare monthly reports for dormant account and to seek front office’s approval if dormant fee is to be waived, otherwise prepare the letter for collecting dormant fee.
To review account opening document for on-boarding client as well as for change of authorized signatories / directors for existing client.
To circulate daily overdraft reports to respective front office, risk management and team head for approval.
To check the completeness of monthly and daily bank statements and distribute to respective front office.
To arrange approval for loan drawdown / rollover and to perform loan call back.
To coordinate with middle office for the issuance of bank guarantee.
To validate the payment instruction received from client.
To monitor customer related incoming remittance.
To seek approval from respective front office if there is any discrepancy in the incoming SWIFT message.
Participate in the annual BCP drill.
Follow up with Hub Processing Centre to ensure that all daily transactions are completed.
To prepare the monthly reports for local management and regulator ie. RMB Return, DPS, unlink HKTR reporting etc.
Handle general enquiries or special cases received from internal and external parties ie. Official Receiver’s Office, Hong Kong Police Force, Hong Kong Association of Banks, Hong Kong Monetary Authority etc.
Participate in ad-hoc / special projects ie. UAT of new internal or external system enhancement or new system development assigned by the team head.
FATCA and CRS annual account reporting validation exercise as assigned by the team head.
1. At least 5 years related experiences in Operations settlement covering at least two areas : (i) loan administration (ii) customer services (iii) remittance (iv) account opening.
2. A tertiary education with major in banking / Finance is preferred.
3. Good organizational ability and with a keen eye for detail.
4.Good written and spoken English and Chinese (mandarin)
5. Independent, strong self-motivation and able to work under pressure in tight deadlines.
6.A good team player with positive attitude.
7. Good communication skills.