A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Sales Management Manager, Sales Section
Channels Management - Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Sales Management Section as Assistant Sales Management Manager.
Principal responsibilities :
Improve contact centre sales capabilities through smoothening the implementation of various initiatives and new telesales products
Effective coordination and collaboration with business teams to drive sales and revenue growth
Work closely with stakeholders on identifying areas of improvement on overall sales process, customer experience and sales quality
Prepare and support telesales sales training to ensure standardization on sales quality standard and uplift overall sales performance
Coordinate on behalf of contact centre with other functions on sales management related tasks
Assist in sales administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.
University degree or Diploma in business disciplines or related disciplines
Minimum of three years' banking experience with good understanding of bank products and services, experience in project management would be an advantage.
Be proactive, vigilant and paying attentions to details
Good analytical mind
A team player with good communications skills and internal client engagement
Proficiency in PC applications including Word, Excel, PowerPoint
Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes