Advisor, Case Management
Hong Kong


  • Coordinate with various service providers to ensure that all hospitalization and / or surgical requirements are satisfied
  • Handle provider enquiry hotline
  • Provide administrative support to the team including handle incoming / outgoing mails and documents, filing and maintain relevant records
  • Prioritising workloads effectively; working to team SLA’s whilst maintaining quality of work
  • Performs other related duties as required
  • Qualifications, Training and Experience

  • 1 years’ relevant working experience in medical insurance
  • University Graduate or professional qualification, preferably with LOMA qualification, medical discipline or equivalent
  • Strong verbal and written communication skills, experience in communicating with healthcare providers is preferred
  • Skills in analysing & resolving problems.
  • Proficiency in MS office applications
  • Fluency in written and spoken English and Cantonese. Mandarin is an advantage.
  • Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.


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