Corporate Services - Regional Client Services Asia Head
Morgan Stanley
Hong Kong, Hong Kong, Hong Kong

Company Profile :

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 747 offices in 42 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile :

Corporate Services (CS) provides best-in-class commercial services for the Firm and its employees to enable productivity, efficiency and an enhanced employee experience.

From the moment you enter the office to the time you leave for home, even when traveling abroad, Corporate Services is there every step of the way.

  • We have over 5,000 staff ( 93% vendor staff) managing a multi-billion dollar scope of services including Real Estate and Location Strategy;
  • Real Estate Portfolio and Transaction Management; Property Management; Corporate Travel; Corporate Security & Investigations;
  • Corporate Information Management; Regional Client Services; and Office of the COO.

    Our vision is to become a global commercial service based organization that delivers best-in-class standardized services which can be scaled globally and delivered locally.

    This organization is enabled through Corporate Services partners who manage key client relationships in the business and infrastructure divisions to strategic and measurable commercial outcomes that enhance employee experience and effectiveness.

    Regional Client Service (RCS) is primarily responsible for on-site internal client coverage and provides Corporate Services leadership, Firm Management support, and Business Unit client relationship management with one integrated global team based in non-

    core locations leveraging the full range of Corporate Services managed functions. RCS managers ensure local delivery of services across all CS functions.

    Primary Responsibilities :

    This role is responsible to lead the Asia RCS team and ensure the right level of support for our business units across all offices in Asia outside of Hong Kong.

    This position dual reports to the global RCS head in NY and the regional Corporate Services Head in Hong Kong, and directly manages 5 Executive Director level employees.

    Areas of Focus :

    Asia Global In- House Centers (GIC’s) COO Responsibility : GIC’s are Centers of Excellence where Corporate Services supports the GIC Heads (Firm Management) with site management responsibilities that range from employee engagement, incentive management, risk management, and effective infrastructure support.

    Mumbai and Bengaluru are the 2 primary GIC’s in Asia and the India GIC COO reports into the Asia RCS Head and lead GIC strategy and execution working closely with the Firm Mgmt GIC Heads.

    Asia Branch Offices CS Cross functional service delivery : RCS managers provide leadership in each country (India, Japan, China, Australia, Singapore and Southeast Asia, Taiwan, South Korea) ensuring all CS functions are delivered effectively and efficiently.

    These country leads report into the Asia RCS Head.

    Key Responsibilities :

  • Lead Asia RCS to ensure GIC’s, regional and branch offices effectively and efficiently meet the business needs
  • Develop and maintain key internal client relationships, understand areas to be strengthened or modified
  • Lead strategic initiatives across areas such as support models, staffing, vendor strategy, performance measurement, reporting and metrics, etc
  • Develop and manage performance of staff, oversee staff training and development. Encourage key managers to realize their full potential and eliminate any key person dependency issues through succession planning
  • Work closely with each CS Asia COO and each functional head (Real Estate and Location Strategy, Transaction Mgmt, Property Mgmt, Security, Travel, Corporate Information Management) to ensure that each function’s globally or regionally applied processes are effective across branch offices
  • Close collaboration with Americas and EMEA RCS Heads to drive consistency across GIC, regional and branch CS operations where possible, while understanding where local environment influences unique structure and processes Responsible for all Amenities functional areas and act as point escalation for internal Business Units, ensuring effective control and quality service delivery to Morgan Stanley’s portfolio and business.
  • Demonstrate strong commercial acumen, manage operating budgets
  • Manage all Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise
  • Ensure that team goals are aligned to those set by Corporate Services management
  • Develop and ensure that all agreed performance management metrics are met or exceeded
  • Foster a positive team environment across the region, learning and sharing best practice to reflect a First Class service for a Global Firm
  • Foster communication and knowledge sharing among branch managers to drive best practices
  • Qualifications

    Skills / Experience required :

  • Candidates for this position will have demonstrated the ability to manage and interact with staff at all levels in the Firm.
  • Accordingly, the individual must be an accomplished businessperson, a proven leader capable of building a cohesive team, and constructing persuasive proposals for improvements across diverse functional teams.

    The successful candidate will have at least 15 years of relevant business experience, including multi-national corporate exposure.

    In addition, experience working abroad, or in the financial industry, with a wide range of industry contacts is beneficial.

  • Experience of setting strategic functional / divisional direction, presenting to and influencing senior management at Firm wide and regional management level
  • Experience in successfully leading and remote management of a senior team across international and regional boundaries
  • Strong financial awareness and management skills are considered essential
  • Language : English fluency is required
  • Other characteristics : Strategic thinker, analytical, problem solver, dead line driven, team player, self- motivated, innovative, organized, optimistic, energetic, with strong attention to detail
  • A self-starter who is comfortable working in an environment across global offices and inspires the trust and confidence of local, regional, and global management
  • Ability to work independently and effectively within a collaborative team environment
  • A client focused executive with strong communications skills who can present his or her business case in an articulate, concise manner
  • Demonstrated track record meeting financial business plans, budgets, and project schedules
  • Strong problem solving skills with an ability to derive innovative solutions and act as a change agent for the division a hands-on decision maker
  • Display a strong personal commitment to high achievement, leading by example to instill similar beliefs in colleagues and vendors
  • Education Requirement :

  • Minimum of an undergraduate University Degree, post-graduate degree is a plus
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