About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
This client centric role will act as the primary liaison between Property and CPBB and potentially Property and GBS ensuring seamless interaction for managing our retail footprint and representing Property in initiatives aimed towards improving our overall client experience and lower our cost base.
At the same time, contributing to other on going initiatives with other teams within Property to :
deliver portfolio and Business outcomes within the bank’s risk and governance framework co-develop, define and manage new initiatives with different business segments and functions driving client centricity through the Property ecosystem.
Drive data accuracy and to interpret data to help influence the right outcome for both Property and the Businesses to ensure alignment with the Bank’s strategy
Responsible for the development and delivery of great business alignment tactics, influencing key geographic and business stakeholders to ensure optimal solutions are implemented.
A challenge accepted attitude as well as Know how to push back with a better option’ is a must have in this fast-paced environment.
The individual will need to develop a deep understanding and awareness related to the Bank’s strategy and be able to relate Property strategy and scorecard to the overall Bank’s strategies.
The role is accountable through global, regional, cluster and country Property teams as well as key business stakeholders.
Responsible for Property engagement model with CPBB, GBS and other business leaders, to ensure the function has a deep understanding of strategic business needs and influence business outcomes beyond express needs.
Support Asia BPM as Property MT Employee Volunteering (EV) sponsor to drive participation and contribution to the community.
Portfolio Management & Alignment
Through proactive engagement with Retail Banking, understand and translate Business outcomes into property deliverables.
Build strong Relationships with Regional property teams, ensure alignment between Country, Regional and Group Assumptions and Deliverables.
Ensure consistency and share of best practices across Regions and Group reporting and Insight
Link Property Agenda to provide a seamless Client Experience to Retail Banking
Manage balance sheet insights and reporting for Retail’s owned assets, as well as execution oversight
Support Retail Transformation agenda and act as liaison from Property to support these initiatives through pro-active data analysis, insights and execution at Group and Regions
Keep informed on emerging technologies and innovations and identify potential opportunities that would be relevant to the current and future customer base
Support Performance management system, and ensure they remain relevant (especially to Retail Banking) to both the property scorecard, as well as supply partner’s performance management system.
Improve and work upon the Bank’s Client Experience agenda to drive a culture of client obsession and drive new and innovative ways to serve our clients
Data and Insight
Liaise with other parts of property to improve reporting and insight through the eyes of Retail Banking, which include : Ensure Retail Banking’s needs are met (across both Geographic and Group stakeholders) Influence and align Supply Partners capabilities with SCB Data Analytics
Develop, implement and deliver property strategies and strategic initiatives on business alignment matters
Proactive engagements with Property, business stakeholders and supply partner - deepens partnerships, influence with future-focused, affordable and robust solutions
Work with country and cluster on coordinating Data & Analytics and property related submissions to ensure consistency
To support Business Planning Manager on risk related matters as needed
To ensure appropriate pace in delivering the RB agenda - understand, review and support the ongoing Property agenda by driving selected initiatives across various stakeholder groups.
Review existing processes to identify improvement & automation opportunities and ensure robustness of controls
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support AHoP to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
Financial Crime Compliance; The Right Environment.*
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
Bachelor’s Degree in Commerce, Real Estate (Masters a plus), Preferably a bachelor’s degree in Real Estate other Business related discipline
Solid experience in either working for a Retail oriented organisation or manage property deliverables for Retail businesses
Preferred Qualifications (experience more important than qualifications) :
Knowledge of the facilities / real estate market as well as a keen understanding of customer service principles
Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
Qualifications around Analytics and Financials would also be an added advantage
Strong Communication, Influencing and Negotiation skills
Exposure to working with multi-cultural / geographic teams.
Data- oriented personality with a client centric mindset.