Deputy Head GSAM HK / Head of Process & Governance GSAM GCNA
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy

  • Inform the development of business plans with the provision of cost and impairment forecasts and a balanced judgement on the external environment.
  • Allocate appropriate responsibility, accountability and authority to direct reports (if any). Ensure clarity of information flow, escalation of issues and concerns and communication of organizational change
  • Business

  • To direct and manage the provisioning forecast on a rolling basis as well as direct and manage effectively the identification, assessment, monitoring and management of impaired loans and related assets
  • Maintain a good understanding of the requirements of the Group's key external stakeholders, including regulators, auditors in respect of the management of special assets and ensure these are well understood internally
  • Determine the appropriate credit risk grade and provisioning on all GSAM assets
  • Manage GSAM assets in area to optimise the Group's risk and return profile
  • Negotiate on behalf of the Bank in the most complex and difficult work out situations
  • Provide reports to senior management, performance and risk committees on significant matters relating to the GSAM portfolio
  • Provide feedback to responsible business and risk heads regarding improvements in credit origination, or early problem recognition
  • To be well versed in relevant law & regulations to provide guidance in legal issues
  • To maintain a broad business knowledge and to structure creative solutions for cross border accounts such as GAM-FAM model
  • Ensure that the Group's risk arising from litigation environmental claims, regulatory censure or potential reputational loss in regard to Early Alert Accounts and impaired accounts are minimised.
  • To ensure that forecasts on Loan Impairment Provision are accurate and timely.
  • To ensure that lessons learned from bad debt / problem loan experiences as shared in Greater China and on a Group wide basis.
  • Maintain and develop GSAM capabilities, skills and infrastructure to meet ongoing business needs and plans in the area and / or in collaboration with, as appropriate, Head, GSAM, Greater China & North Asia
  • Processes

  • Supervise all processes where a member of GSAM is the identified first line process owner
  • Continuously improve the operational efficiency and effectiveness of GSAM processes
  • Ensure effective management of the operational risks within GSAM and compliance with applicable internal policies, and external laws and regulations
  • To ensure compliance with Group and Local policies, procedures and codes, including anti-money laundering
  • People and Talent

  • To coach / direct GSAM Assistant / Account Managers / Support Team in GCNA on more complex accounts assigned to GSAM
  • Uphold and reinforce the independence of the GSAM function from those whose primary responsibility is to maximise short-term revenues and profits
  • Ensure the provision of ongoing training and development of the GSAM function's people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles
  • Lead through example and build the appropriate culture and values within the GSAM function in area and across the wider organization
  • Risk Management and Governance

  • Ensure that material impairments and related issues are reported to Regional Head, GSAM and local / group risk governance committees
  • Maintain an open and cooperative relationship in dealings with regulators
  • To ensure processes, policies and procedures are in place to cover the management of the GSAM portfolio in the area and to address changing requirements as necessary
  • Regulatory & Business conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Demonstrate and work with GSAM HK account management team and GCNA GSAM Support team to achieve the outcomes set out in the Bank's Conduct Principles : Financial Crime Prevention;
  • The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Internal :

  • Chief Credit Officer and Senior / Credit Officers / approvers
  • Business Heads CCIB and Business Units
  • Group / Country Audit
  • Group / Country Legal
  • Group / Country Compliance
  • Head, GSAM Policy & Performance
  • External :

  • Financial Conduct Authority / Prudential Regulatory Authority (FCA / PRA) and LOCAL / any other regulatory authority with supervisory authority
  • Group's external auditors
  • Counterparts in major financial institutions
  • External advisors e.g. legal advisors / restructuring advisor / Industry Associations & professional bodies
  • Other Responsibilities

  • Embed Here for good and Group's brand and values in GSAM,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Key Responsibilities Covering HK accounts management ( 45%)

  • To take responsibility and accountability for the management of all Problem Accounts and other accounts specifically assigned to GSAM HK.
  • To ensure that risks are properly identified and assessed, account objectives are agreed and that strategies and action plans are formulated and implemented so as to minimize risks, prevent losses, maximize recoveries and restore profits through rehabilitation, workout, direct recovery actions and legal processes.
  • Responsible for building a culture of good conduct.
  • Responsibility for collection and recovering amounts owed to SCBHK and SCB Group of CCIB, and PvB customers.
  • Oversight GCNA process and governance function ( 35%)

  • Policy supervise Manager to be well versed in the Problem Accounts Management Standard and its auxiliary addenda for providing policy clarification and guidance to GSAM regional members with the aim of addressing relevant impacts on recovery management, provisioning, reporting, roles and responsibilities, etc.
  • and in turn facilitating overall account management process

  • Process supervise Manager to act as the first line of defence in special assets management and promote process improvement and automation by identifying credit risks and compliance matters, gathering team feedbacks, discussing with and reporting to internal stakeholders, resolving issues identified and documenting implementation and modification records for audit trail.
  • Also to provide oversight to GCNA support team about data maintenance and CST Compliance and other ad hoc remedial efforts.

  • Governance to take responsibility of discharging queries and reporting duties regarding risk governance, regulatory requirements and ad hoc audit and ensure all applicable policies, procedures and control requirements are appropriately implemented and monitored.
  • Covering Taiwan legacy GSAM accounts together attending EA / CIC meetings ( 10%)

  • To take responsibility and accountability for the management of all GSAM Taiwan legacy Problem Accounts.
  • To attend Taiwan EA / CIC meeting and provide assistance in Early Problem Recognition Process.
  • Covering GSAM SSA Execution Mandate ( 10%)

  • Execute structured and vanilla loan sale transactions to support the bank's targets of achieving reduction in RWA
  • Work with GSAM accounts managers to proactively identify assets for sale
  • Assist country GSAM teams in implementing the plan for exiting tail accounts / legacy accounts within agreed timelines
  • Identify opportunities to work with CSDG, and assist CSDG on the sale of GSAM assets or portfolios to maximize value and free up resources.
  • Our Ideal Candidate

  • Strong negotiation, leadership, managerial and organizational skills to manage the accounts.
  • Strong interpersonal skills coupled with professional integrity in order to command respect / credibility in situations involving conflicting interests (internal and external).
  • Tertiary academic qualification and / or extensive and up-to-date practical know-how in accounting, finance and banking practice and theory.
  • Significant experience in the banking industry, with sound knowledge of risks involved in lending; particularly corporate lending.
  • Sound practical and technical knowledge of laws relating to bankers’ rights, corporate finance, security documentation and realization, appropriate Corporate Law, receivership, bankruptcy and winding up.
  • Ability to resolve conflicts, manage crises and solve problems, withstand pressure, work efficiently, set priorities and organize management time among numerous accounts needing urgent attention simultaneously, with initiative, creativity, resourcefulness, analytical ability, energy and determination to execute and win.
  • Ability to communicate well both orally and in writing, and to conduct meetings (often in hostile / confrontational circumstances and / or at very Senior Corporate / Bank levels) and focus to relevant issues.
  • An ability and willingness to exercise initiative, make decisions, exercise responsibility and accept accountability for actions taken / decisions made.
  • Ability to direct, manage, lead and motivate staff.
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