Mailroom Manager
Williams Lea
Hong Kong

Job Responsibilities :

  • Provide hands on direction to lead a large operation team to provide the highest standard of mailroom service at client site at all times
  • Maintain relationships with equipment vendors and monitor equipment performance
  • Propose suggestions to improve operation process and procedures
  • Identify opportunities for service enhancement and growth of business
  • Build and maintain excellent client relationship and assure the highest customer service standards and client communication
  • Follow up issues and apply examples of good practice
  • Lead and manage staff to provide quality service to ensure client service expectation is met
  • Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
  • Maintain site employee capability matrix
  • Prepare monthly site invoice
  • Prepare annual and ad hoc budgets for site operations
  • Support Quarterly Business Review with clients
  • Job Requirements :

  • 8+ years of relevant experience in which at least 5 years in supervisory role
  • Previous mailroom experience is a must, ideally from customer driven and professional service background
  • Able to lead, motivate, train & retain staff
  • Able to delegate, prioritize and handle multiple tasks
  • Strong customer service skills and professionalism
  • Proficient in Microsoft Office
  • Good command of English and Cantonese is a must
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