The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Admin Service Representative, Pension Operations, Employee Benefits with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
People oriented with tactful customer service skills and good problem-solving abilities
Self-motive, well organized and attentive to details.
Mature and able to work independently under pressure
Good interpersonal, communication and organizational skills to work with counter partners
Strong PC skills in MS office, including Word, Excel and PowerPoint
Proficient in both English and Chinese, both spoken and written
Degree / diploma holder
Around 3-5 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
IA license, MPF license, LOMA qualifications would be an advantage
On the job you will :
Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
Complete assigned transactions in line with qualified standards within service time frames
Follow up with customers on missing information or data correctness through verbal or written follow up action.
Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.
Respond to customers’ enquiries and provide solution and information within the standard service time.
Support to identify and implement process improvement.
Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.